General Sales Conditions

These sales conditions apply to all sales agreements between Airsoft Store and the customer. Deviations from these general sales conditions can only be made by a written document, signed by Airsoft Store and the customer. These general terms and conditions of sale completely exclude all general terms and conditions stated in documents from the customer, even if these documents are of a later date. Airsoft Store reserves the right to change the general terms and conditions at any time and / or supplement them for future orders without informing the customer personally and without the latter being able to claim any compensation.

2. Reservation and payment in the store

The customer has the possibility to reserve a product. The customer will be notified when the product can be picked up at the selected Airsoft Store store. The customer only decides whether the products are purchased or not, after inspection of the product and contact with a seller on site. In case of purchase, the customer pays at the cash desk of the Airsoft Store store. Only at that moment a sale - purchase agreement is concluded. For that reason, there is no distant sale and there is therefore no right of withdrawal (see point 9). The customer can only pay the full purchase price at the moment of collection at the Airsoft Store shop, any full or partial payment in advance or advance (also online) is excluded. Airsoft Store reserves the right to refuse orders or reservations if: • there is a serious suspicion of bad faith or intention to swindle; • there has been repeated abuse of the right of withdrawal; • there are suspicions of repeated (legal) abuse or fraud by a customer; • incorrect, suspicious or incorrect customer data is provided; • it is determined that a person repeatedly provides fictitious personal data; • an abnormal quantity of an ordered quantity - possibly in different purchase orders - is determined that goes beyond a mere personal use; • it can be assumed that orders were made for resale; • there is a case of force majeure. The reserved products remain available to the customer 2 days from the day of the reservation in the Airsoft Store store. If the customer does not collect or pay for the reserved products, the reservation will automatically be canceled after these 2 days unless otherwise agreed in writing or via e-mail with the customer.

3. Delivery or collection of an order

To deliver

We use CPT incoterms, unless decided otherwhise by the seller.
Carriage Paid To - Freight free until
means that the seller pays the freight charge for transporting the goods to the said destination. The risk of loss of or damage to the goods, as well as that of any additional costs resulting from events that occur after the goods have been delivered to the carrier, transfers from the seller to the buyer from the moment the goods arrive at the first carrier have been transferred. If successive carriers are used for transport to the agreed destination, the risk passes when the goods have been delivered to the first carrier.
The term CPT obliges the seller to clear the goods only for export. The import is at buyers risk and expenses

The delivery to the customer - after receipt of the payment - is made at an address chosen by the customer in Belgium. The customer has 14 calendar days right of withdrawal (see point 8). In case the delivery of the ordered goods is postponed, Airsoft Store reserves the right to change the sales price. This sales price will be changed in case the purchase price, taxes, taxes or levies that Airsoft Store has to pay were changed between the date of acceptance of the order and the date of the planned delivery. Pay attention! This is an order with payment obligation.

pickup, fetch

When the customer orders an article from the webshop on airsoftstore.be and chooses to pick it up at an Airsoft Store store in Belgium (pickup @ store), it is ready in a Airsoft Store a few days later, depending on the stock shop in Belgium of your choice. The customer has 14 calendar days right of withdrawal (see point 10). Airsoft Store is entitled, in case the goods have not been picked up by the customer after two electronic messages or e-mails, at the latest within the period of 1 month, to cancel the order or to regard the agreement as dissolved. Pay attention! This is an order with payment obligation.

4. Price

Unless otherwise stated in the agreement, prices include VAT, Recupel and other taxes. Additional mandatory delivery, order, or other administrative costs are not included and are listed separately. All prices are in Euro / €. All prices are based on Cash & Carry. Additional services (delivery, installation, financing, ...) are not included and products can only be delivered on payment of additional costs. Items purchased on the Airsoft Store web store are paid by the customer before delivery. No delivery or order will take place as long as the full purchase amount is not paid. The price, including any delivery costs, must therefore be paid in full before delivery. A "distance selling" contract is only concluded when an order has been handed over to the consumer or has been sent by e-mail to the e-mail address specified by the customer. Promotions and special offers are only valid as long as stocks last. For the consequences of misprints or printing errors in the prices or articles, deviations in images or interim changes in designs, Airsoft Store can not be held liable. Airsoft Store reserves the right to adjust orders at the appropriate applicable price or cancel unilaterally if it appears that the price indications and / or the product descriptions of (a) product (s) and any combined options on the website pursuant to a technical or human deficiency would be erroneously indicated. The payment of the online orders can be done through various online payment methods. Airsoft Store accepts cash payment upon collection at the store, not at the time of delivery. The electronic and paper gift vouchers can be used, in accordance with their validity from the date of issue. If the amount of the order exceeds the amount of the gift card or gift voucher, the customer must pay the difference. If the amount of the order is less than the amount of your gift card or gift voucher, the customer will keep this balance in the form of a credit.

5. Delivery conditions

The method of delivery is indicated in a confirmation by e-mail to the customer. The ordered products are delivered in function of the available stock. The deliveries are made by various external partners, depending on the dimensions of the ordered product (s) and on the services chosen by the customer. Orders are delivered to the address specified by the customer at the time of his order. The driver or transporter can request proof of identity upon delivery. The customer signs for receipt of the delivery, by means of signing off a delivery note. Any visible defect to the product must be stated on the copy of the delivery note that you must send to Airsoft Store ([email protected]) within 2 days after delivery. If the customer is not present at the time of delivery of products with a small or medium size, the carrier will leave a message in the letter box, on which the local post office is mentioned, so that the customer, after showing the proof of identity, the product can pick up within 14 calendar days at the local post office. For products with large dimensions and for products for which installation is required, our specialized delivery partner will contact the customer in order to arrange a new delivery date. In case of re-sale due to the absence of the customer, Airsoft Store reserves the right to charge the costs caused by this. If a goods lift is required, a supplement of 100 € will be invoiced on delivery.

6. Delivery term

The delivery periods do not constitute an essential element of the sales contract. Unless a different time for the delivery was agreed, for example in case of pre-order, order or not in stock, Airsoft Store delivers the products no later than 30 days after the conclusion of the agreement. In case Airsoft Store can not comply with this term, an additional term, which is appropriate in the circumstances, is agreed with the customer.

7. Pick up in store

Pick-up products are delivered to the customer-chosen Airsoft Store store as a pick-up point. The customer accepts that he needs to present his identity card or passport. Airsoft Store reserves the right to provide the goods only on presentation of a valid identity card or passport, accompanied if necessary by a signed and original authorization from the person in whose name the order was made. In principle, it is the identity card of the natural person who has placed the order to be presented or of the legal representative in case of an order made by a legal person. The products remain available for 14 calendar days, after which the order is canceled. In order to prevent payment fraud and to discover this in the event of a judicial investigation, Airsoft Store is entitled to take a copy of the identity card or identity card.

8. Transfer of ownership

The ownership of the delivered goods passes from Airsoft Store to the customer after receipt or delivery of the goods to the customer and after full payment of the price. Contrary to Article 1583 of the Civil Code, the goods sold, delivered or installed remain the exclusive property of Airsoft Store until full payment of the invoice. As long as the sales price has not been paid, the customer is not allowed to pledge the goods or to offer them in any way whatsoever or to use them as security. The customer is expressly prohibited from making changes to these goods, making these goods real by incorporation or destination, selling them or having them in any way whatsoever. As long as Airsoft Store, according to the provisions of this clause, has the ownership right over the delivered goods, the customer remains liable for keeping these goods in good condition. During this period, only the customer will be liable for any loss of or damage to the goods. The customer undertakes to insure the goods for all risks. The customer also undertakes to arrange the storage of the goods in such a way that any confusion with other goods is excluded at all times and can always be recognized as being the property of Airsoft Store. Any payment by the customer will first be deducted from the outstanding amounts due for goods that were modified or sold by the customer in violation of this article.

9 a. Right of return

The customer has the right to notify Airsoft Store to refrain from the purchase, without penalty and without giving any reason within 14 calendar days from the day following the start of the sales contract. The end of the contract can only be accomplished when NO action has been taken from the sellers side. If an action is performed from the sellers side, the only applicable lawfull action is "Right of return/withdrawl".

The right of withdrawl does not apply to legal persons or to products purchased by a natural person for professional use. In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement. You can use the model withdrawal form for this. The burden of proof with regard to the exercise of the right of withdrawal lies with the customer. The customer is liable for the depreciation of the products resulting from their use, which goes beyond what is necessary to determine the nature, characteristics and functioning of the product. The right of withdrawal only applies to products with the accessories, instructions for use, invoice and proof of purchase. Products that would not be in this condition when they are received by Airsoft Store will remain available to the customer. The period of availability is 1 month, after which Airsoft Store becomes the owner of the product. In case of exercise of the right of withdrawal, the customer will send the products back to or return to Airsoft Store by all means and at their own risk and costs. Shipments "postage paid by the addressee" and "cash on delivery" are refused. For products with large dimensions, Airsoft Store can pick up the products at the express request of the customer. To this end, the amount of 50 EUR extra transport costs is invoiced to the customer. The customer can also hand in the product at the reception of an Airsoft Store store, without any costs. The following right-of-return does not apply to following articles: • Installed, damaged or incomplete items; • Items that have a clear personal character; • Delivery of products that spoil quickly or with a limited shelf life; • Items that are sealed and not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery; • Items that can no longer be returned due to their nature; The customer, or the non-carrier party designated by the customer, must, within 14 calendar days from the day following the day of delivery or the physical possession of the product, via either a registered letter, by telephone (+32 (0)). ) 50 / 69.46.68), e-mail ([email protected]) to exercise his right of withdrawal and on condition that the customer returns the products, within 14 calendar days from the day of exercise of the right of withdrawal or the made statement. The customer can also hand in the product at the reception of an Airsoft Store store, without any costs. In the case of different deliveries for one order, the 14 day withdrawal period starts from the physical possession of the last good. In the case of different deliveries for one order of one product, the 14 day withdrawal period starts from the physical possession of the last part of that one product. Airsoft Store reserves the right to wait for a refund until the product or products have been received by Airsoft Store again, or the customer has shown that all products have been returned. In that case Airsoft Store only accepts proof of registered mail via bpost and a photo of the product and photo of the postal package. The customer will spontaneously specify the package number on request so that this can be checked via bpost. Subsequently, the full paid purchase price will be refunded within a period of 14 calendar days after receipt of the products or proof of return as described above. Cash is not paid in cash at the checkout, this can be done as a voucher, Airsoft Store reserves the right at all times to deduct the amount of the value reduction of the product, for which the customer is liable, from the return. pay purchase price. Additional delivery costs, if the customer has expressly agreed to a different delivery method than the cheapest standard delivery offered by Airsoft Store, will not be refunded.

9b Order not received or not yet.

It is always possible that an order has not yet arrived at its destination. Please be patient in this case, sometimes there are busy days with the shipping companies and they may be a little delayed

On the other hand, it is possible that a package is lost, in which case the track and trace code will be viewed (if it has been delivered or not).

When the track and trace status is as delivered, it may have been delivered somewhere else due to circumstances (may be with the neighbors or at a collection point). If this is not the case, feel free to contact us.

We will then contact the shipping company and they will start an investigation into this.

You will also receive an email with a document to complete. This is an honorable, and legally binding, statement of non-receipt of the package. A false statement immediately gives rise to legal prosecution.

The decision will only be communicated to us upon completion of the investigation.

Please note that in some cases this can take up to months after starting the investigation before it is completed. If it has been completed and the investigation shows that the package has been lost, the shipping company will address the insurance. They then proceed to release the value of this package. Once this has been confirmed and has been effectively paid to us, only then will the package be refunded. Not before.

We monitor everything, but do not send an email to the customer every week if there is no news about this yet. As soon as more news is received, we will communicate this to you.

Since this can take several months before this is completed, it can lead to frustrations for the customer. We fully understand this, but follow the procedure as it should be.

10. Right to dissolve

In case of insolvency of the customer or in case of outstanding debts, even in the framework of previous agreements between the customer and Airsoft Store, Airsoft Store is entitled to suspend the execution of its obligations until full payment by the customer of all outstanding debts to Airsoft Store. In the event that no payment has been made by the customer within 7 calendar days after the due date of any invoice, Airsoft Store is entitled, by operation of law and without prior notice, to regard the agreement as dissolved, while retaining its right to claim interest and / or compensation.

11. Claims

Upon purchase by the customer of demonstration products / showroom models, the customer will be presented with a document for signature, in which he declares to have knowledge of the visible damage or visible defects of such products to be indicated on that document. Such document shall also be signed by a representative of Airsoft Store, and shall on account of the customer imply a waiver of his right to still address Airsoft Store or its carrier on the basis of the visible damage or defects thus established. The above stipulation does not affect the legal warranty rights of the customer, as described in article 12.

12. Warranty

12.1. Airsoft Store offers a 24 month warranty, for defects in conformity, in no case on wear parts and only when it has been regularly maintained by our service department. The warranty period commences on the date specified in Article 12.2. mentioned date. This guarantee includes the repair or sending of the good to the relevant supplier or manufacturer. The exchange of the good can only take place if this good was sent to the relevant supplier or manufacturer and it was declared non-repairable or if it would take more than three months. If irreparable, the defective good can be replaced, without costs for the customer. If, however, it turns out that the repair or replacement is not possible, would be disproportionate for Airsoft Store or would cause serious inconvenience to the customer, then Airsoft Store undertakes, at the request of the customer, to offer the customer an appropriate price reduction. or, as the case may be, to dissolve the contract and refund the price (after the appropriate price reduction), subject to return of the good by the customer. After receipt of delivery, all claims for lack of conformity must be made in writing within one week following the day of receipt of the relevant good, under penalty of forfeiture of the right to make such claim. 12.2 Only the invoice, the receipt or the purchase receipt are valid as proof of warranty for the customer with regard to Airsoft Store. In the absence of these proofs of purchase, unfortunately no guarantee can be given here. A proof of payment is not a valid proof of purchase, as it does not contain any products. The documents must be kept and presented by the customer in their original version. The warranty period starts on the date stated on these documents. If the delivery to the customer has taken place before the invoice date, the date of delivery as stated on the delivery document applies. 12.3 This warranty does not apply to parts or accessories if the defect is the result of misuse, external causes, ordinary maintenance or normal wear and tear. 12.4 This guarantee will not apply in the following cases (the list below is not limitative): in case a third party, who was not lawfully authorized by Airsoft Store, has intervened or treated the goods; in case of damage caused by fire, water (flood) or lightning, accident, natural disaster, environmental influences; in case of damage caused by misuse, poor maintenance, abnormal use or any other use that is not in accordance with the instructions of the manufacturer or the seller; in case of damage resulting from or due to a commercial, professional or collective use of the product. Each Airsoft replica must be serviced every 3 months or after 100 operating hours (if these hours have been reached within a period of three months) by either the Airsoft Store technical department or an authorized dealer who can issue a maintenance receipt (with a detailed description of the maintenance and the products used) to remain within the warranty conditions until the legal warranty has expired. 12.5. The defective goods must be completely empty upon return. At the express request of the customer and insofar as possible, the objects blocked in the defective goods will be returned to the customer, insofar as they were stated on the repair note at the time of the return or delivery of the repaired or replaced goods. Airsoft Store is in no way liable for the condition in which the blocked items will be returned to the customer. In the event of damage, theft or loss of the goods returned for repair, the possible liability of Airsoft Store towards the customer is in any case limited to the sales price of the goods less the damage determined by Airsoft Store. If specific spare parts or accessories, necessary for the repair of the goods, are no longer available from the manufacturer, Airsoft Store is not liable for the (partial or complete) loss of the usability of the goods, without prejudice to the other provisions of art.12 , more in particular art. 12.1.

When electronic devices are repaired, it is possible that the data stored in them or by them may be damaged or lost. Only the customer is responsible and liable for the storage of the aforementioned data or for reinstalling it, with the exclusion of any liability of Airsoft Store in this regard. Airsoft Store has no liability whatsoever for the loss or reproduction of the data stored in or by such electronic devices. The warranty period for expo/second-hand models as well as for professional customers is 12 months.

The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise. The consumer must provide proof that the defect already existed at the time of delivery/purchase up to a period of six months after purchase/delivery. After six months, proof must be provided from the customer that it is a factory defect. Regular maintenance of the product by our services (if applicable, such as for example with replicas), can help you to provide the necessary evidence.

13. Internet risks

The customer is aware of the limitations and risks of using the internet or any other medium with which the website is made available now and in the future. The customer is also aware of the risks of storing and transferring information electronically or electronically. The customer accepts that Airsoft Store is not liable for any damage, through the use of the website of Airsoft Store or internet, as a result of the aforementioned risks. The customer accepts that electronic communication and backups can serve as proof.

14. Requests for the recovery of VAT paid

All requests for recovery or recovery of VAT paid on purchased goods, by non-EU residents or diplomats, as well as review of the legal conditions for reimbursement, should exclusively be directed to external specialized partners designated by Airsoft Store. The customer agrees to comply with the applicable general terms and conditions of these partners. More information about these partners on simple request.

15. General provisions - competent courts

15.1. If one of the articles of these general terms and conditions were invalid or void or would be declared void by a competent court, this will not affect the validity of the other articles of these general terms and conditions, which then remain fully applicable. If one of the articles of these general terms and conditions were invalid or void or were declared void by a competent court, the parties shall replace this article by a valid article that corresponds as closely as possible to the initial intention of the parties. 15.2. All agreements concluded between Airsoft Store and its customers and these general terms and conditions are exclusively governed by Belgian law. Any dispute regarding the existence, performance and / or interpretation of these general terms and conditions and all agreements between Airsoft Store and its customers fall under the exclusive jurisdiction of the Court of Bruges.

16. Intellectual Property

All texts, comments, magazines and illustrations and images displayed on the website are protected by copyright and neighboring rights, as well as by any intellectual property law and this for the entire world. Any partial or entire reproduction of the website or the catalog of Airsoft Store is strictly prohibited.

17. Any complaints or disputes

For any complaints and disputes, the customer can contact the Consumer Service of Airsoft Store: Airsoft Store Consumer Service Email: [email protected] Phone: 050 69 46 68 (from Tuesday to Friday) from 13h30 to 19h and on Saturday from 10 u 00 - 12h00 and from 13h00 - 18h30.

18. Incoterms 2020 (FCA used when shipping cost is mentioned on invoice, CPT used when shipping cost is 0 due to free shipping )

incoterms 2020

You can print or save this page by standing on this page and pressing your right mouse button.

Only the dutch version of this text is applicable when a dispute accures